Refund Policy

Digital Products

Our team at GamingVisuals works tirelessly to provide creators, streamers and gamers all over the world with digital graphics that are bound to take your branding to the next level. From hereon, we will refer to any kind of digital artwork we design as “graphics”. Since all of our digital products are instantly downloadable and/or custom-tailored to our customers, we do not allow or offer refunds. Please take the time to carefully read and review all contents of both this refund policy and any available package to understand what’s included, before you decide to make the purchase.
 

Premade Graphics

All sales of our premade graphic designs are final. These designs are instantly downloadable, and once the purchase is completed, they are considered non-returnable and non-refundable. We recommend thoroughly reviewing the product details, specifications, and previews before making a purchase to ensure it aligns with your needs. As these are digital products, we are unable to retract or refund purchases. If you have any questions or concerns about a specific design, we encourage you to contact our customer support team prior to completing your purchase.

 

Custom Graphics

Although we don’t offer refunds, we have a clear revision system in place, which ensures you’ll be able to apply modifications to your design, if needed. Each custom order comes with a set of 2 free rounds of revisions. These revision rounds can be used to modify small elements of any graphics we design for you. Please keep in mind that these revisions do not cover conceptual modifications, such as adding new objects to the design or changing the logo type.
 
If you would like additional revisions beyond the amount included in your package, we charge a small fee of 25$ per revision. If we feel the revision is minor, we usually don’t mind doing it for free.
 

We are under no obligation to provide a refund in situations like the following:

  1. You no longer want the graphics after placing the order.
  2. You bought it by mistake.
  3. The graphics did not meet your expectations.
  4. You simply changed your mind.
  5. You do not have sufficient expertise to use the graphics.
 
We strive to describe everything as accurately as possible. However, if we’ve made an error in the package listing description (or anywhere on the website), please keep in mind that we’re human just like you. If we’ve made a mistake, please reach out to us per email and we’ll be more than happy to make the situation right.
 
We do not offer refunds for buyer’s remorse or assumptions you’ve made that are not clearly stated in the package description. Buyer’s remorse can be described as having an emotional response after a purchase, such as feeling anger or regret. Again, if we’ve made any errors in the package description, we’ll be more than happy to make the situation right, but we don’t offer refunds if the custom graphics we designed for you simply “weren’t liked”.
 

If you haven’t received your refund yet, please understand that it might take some time before your refund officially appears in your bank account. Before contacting us, please check your bank account again, then contact your credit card company. If there’s still no sign of your refund and you’ve done everything mentioned above, please send us an email at contact@gamingvisuals.com we’ll get back to you as soon as possible.

We appreciate your understanding of our policy as it enables us to provide instant access to high-quality digital content. Please note that we reserve the right to change our policies at any time. Thank you for choosing our designs and supporting our creative work.

 

Physical Merchandise

All of our physical merchandise, such as t-shirts and hoodies, are unique and produced only once ordered, so we will not accept returns or exchanges, if you ordered the wrong size, color, or simply changed your mind. However, in case of a damaged product or a manufacturing error, Printify offers a free reprint or a refund if you contact us within 30 days of product delivery. Please get in touch with our team using the chat support button and provide a clear photo showing the issue. Please note, there is a tolerance of 0.5″ for print placement, meaning that minor variations in the placement of the print will not be considered as defects. If a refund is issued, we will carry out the reimbursement using the same means of payment that you used for the initial transaction. 

 

For EU member states* and Northern Ireland 

We are committed to complying with the EU General Product Safety Regulation (GPSR) and ensuring that the physical goods we offer are safe for their intended use. We strive to provide accurate product information and maintain high safety standards throughout our supply chain.

In accordance with the GPSR, you have the right to cancel your order for any reason within 14 calendar days from the day you (or a person nominated by you, other than the carrier) receive the physical goods. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

In addition to your right to cancel, under EU and EEA law, you are entitled to a statutory guarantee of conformity for goods purchased from us. This means that the goods must be as described, fit for purpose, and of satisfactory quality.

This guarantee lasts for two years from the date you receive the goods. If the physical goods you purchase are faulty or not in conformity with the contract of sale within this two-year period, you are entitled to a remedy.

Your rights under the 2-year guarantee include:

  • Doesn’t match the product description

  • Has different qualities than advertised or shown

  • It is not fit for purpose – either its standard purpose or a specific purpose ordered by the customer

  • Doesn’t show the quality and performance normal in products of the same type (excluding normal wear and tear)

Please contact our customer service team as soon as you discover the fault through chat support. Depending on the situation, we may be able to replace the product, reduce the price or offer a full refund. If a refund is issued, we will carry out the reimbursement using the same means of payment that you used for the initial transaction.

For more information about the GPSR, please see the official website of the European Union.

EU representative:

HONSON VENTURES LIMITED

gpsr@honsonventures.com

3, Gnaftis House flat 102,
Mesa Geitonia, 4003,
Limassol, CY

*EU member states include Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.